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Delivery, Returns & Refunds

At Camping Electricals, we want you to shop with confidence. We aim to dispatch your order quickly, deliver it safely, and make returns straightforward should you need them.

Delivery Information

UK Mainland Delivery

  • FREE UK Mainland delivery on all orders over £50.
  • Orders under £50 are charged at the delivery rate shown during checkout.
  • Orders are normally dispatched within 1 working day (Monday–Friday), subject to stock availability.
  • Delivery typically takes 1–3 working days.

Once your order has been dispatched, you’ll receive a confirmation email with tracking details where available.

Highlands, Islands & Offshore Locations

Deliveries to the Scottish Highlands & Islands, Northern Ireland, the Isle of Man, Channel Islands and other offshore locations may incur additional delivery charges or take longer to arrive. Any additional charges will be displayed at checkout where applicable.

International Delivery

We may be able to ship selected products internationally. Please contact us before placing your order for a delivery quotation and availability.

Customers are responsible for any customs duties, taxes or import charges applicable in their country.

Delivery Delays

Whilst we always aim to meet our estimated delivery times, delays can occasionally occur due to courier issues, adverse weather or circumstances beyond our control.

If your order has not arrived within the expected time frame, please contact us and we’ll investigate immediately.

Damaged, Missing or Incorrect Orders

Please inspect your order as soon as it arrives.

If your parcel is damaged, items are missing or you’ve received the wrong product, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the problem
  • Photographs of any damage (where possible)

We’ll arrange a replacement, repair or refund as quickly as possible.

Returns Policy

We hope you’ll be delighted with your purchase. If you’ve changed your mind, returning an item is simple.

Change of Mind Returns

Under the Consumer Contracts Regulations, you have the right to cancel your online order within 14 days of receiving your goods.

Once you’ve informed us that you wish to cancel, you have a further 14 days to return the goods.

Returned items must be:

  • Unused
  • In their original condition
  • Complete with all accessories
  • Returned in their original packaging where reasonably possible

Unless the item is faulty or supplied incorrectly, customers are responsible for return postage costs.

Faulty or Defective Products

If your product develops a fault, please contact us before returning it.

Depending on the nature of the fault and your statutory rights, we may:

  • Repair the item
  • Replace the item
  • Offer a full or partial refund

Please do not return faulty items without contacting us first.

Manufacturer’s Warranty

Many of the products we sell are covered by a manufacturer’s warranty.

Warranty periods vary by manufacturer and product. If you experience an issue during the warranty period, we’ll be happy to assist you with the warranty process.

Refunds

Once your returned item has been received and inspected, we’ll notify you of the outcome.

Approved refunds are normally processed within 5–10 working days to your original payment method.

Please note that your bank or card provider may take additional time to process the refund.

Where required under UK consumer law, standard delivery charges will also be refunded. Premium delivery upgrades are non-refundable.

Non-Returnable Items

The following items cannot normally be returned unless they are faulty:

  • Used electrical products
  • Items damaged through misuse
  • Products with missing accessories or components
  • Special-order or personalised products
  • Items returned in an unsaleable condition

How to Return an Item

Before returning any item, please contact us with:

  • Your order number
  • Your name
  • The reason for the return
  • Photographs if the item is damaged or faulty

We’ll provide you with the correct returns instructions and return address.

Please do not send goods back without contacting us first, as this may delay the processing of your return.

Your Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations.

Need Help?

If you have any questions regarding delivery, returns or refunds, please contact our customer service team.

We’re always happy to help and aim to respond as quickly as possible.